Free shipping on orders over £65 !

Orders & shipping


HOW TO PLACE AN ORDER

 

  • Once you have chosen the product(s) you want to purchase, selecting size and quantity, simply click the “Add to Cart” button, which you will find above the product description. Clicking this button will place the item in your shopping cart. Please, have in mind that items added to the shopping cart are not reserved until you proceed to checkout.
  • When you are ready to complete your order, please review all the items in your shopping cart. Click the “REMOVE ITEM” button if you want to remove any products in your cart. Click the “CHECKOUT” button only when you are ready to purchase your order. The checkout process contains three steps: shipping, payment and order preview. You can use a credit or debit card (Visa, MasterCard, American Express) to make the payment. Do make sure to double check your shipping information prior to submitting your order, as the shipping address cannot be changed once the order has been submitted.
  • Please, review one last time all of the information you provided before clicking the “PLACE ORDER” button. After placing your order, an order confirmation page with your order number will appear. You will also receive an order confirmation email and shipping confirmation email.

 

PAYMENT OPTIONS

 

We accept the following forms of payment:

  • Visa
  • Visa Debit
  • Mastercard
  • American Express

Please, note that your billing address must match the address on your credit card statement.

 

SHIPPING & DELIVERY

 

  • We ship across Europe offering Standard and Express delivery services. We deliver in 4-6 business days. All orders are processed Monday through Friday, excluding weekends and holidays.
  • To estimate the total delivery time for immediately available items, please allow up to 2 business days from your order date to process your order for shipment, in addition to the time required for delivery.
  • For more and detailed information on shipping and delivery, please refer to the relevant section in the Frequently Asked Questions (FAQs).

 

RETURNS, EXCHANGES & REFUNDS

 

  • You may return products you have bought from Ethaca for a full refund or exchange within 14 calendar days of the date of delivery.
  • Made to order products are not refundable.

Please, note that when you return or exchange any product, you must cover the shipping charges. Easy-to-follow return instructions are included with each shipment. For more and detailed information on returns, exchanges and refunds, please refer to the relevant section in the Frequently Asked Questions (FAQs).


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